Help Center

1. Tap Find games at the bottom of the screen
2. Tap Choose city and pick your city
3. You'll see the upcoming games. Each one shows its price — or Free
4. Tap a game to see the time, the place, the price, and who's playing

Some games are free and some are paid — it's always shown clearly before you join.

1. Open the game and tap the button to reserve your spot
2. Free game? Your spot is confirmed right away
3. Paid game? You pay to confirm your spot

Free games, and games you pay the host for, ask for your phone number — the host needs a way to reach you on the day.

One spot per person. You book your own spot with your own email, and on free games everyone coming has to book themselves. It keeps the roster honest about who is actually turning up. Some paid games let you add a guest spot once you have booked — if it is available, you will see it on the game page.

By reserving you confirm you are 18+ (or a parent or guardian consenting for a minor) and you agree to the Player Waiver — you play at your own risk, including negligence.

On the game page, tap join the waitlist. What happens next depends on the game:

Free game. Nothing else to do. When a spot opens, the first person on the waitlist goes straight in — we book it for you and email you to say you're playing.

Paid game. When a spot opens we email everyone on the waitlist at the same time. Whoever books first gets it, so open it as soon as you see it.

Either way, joining a waitlist costs nothing.

• ●Free games cost nothing — you just confirm your spot, no card needed
• ●Pay online: you pay securely by card and your spot is confirmed straight away
• ●Pay the host directly: on some games you reserve first, then send the payment to the host right away. The game page shows you how
• ●The game page always tells you the price and how to pay before you join
• ●Your card details are never stored

1. Tap Profile at the bottom of the screen
2. You'll see your upcoming games and your history
3. To cancel a spot, open the game from your profile and tap Cancel
4. You can also tap the round circle with your initials (top right) to open the menu

1. Tap My games at the bottom of the screen
2. You'll see your last 5 completed games
3. Tap the stars to rate the host and the field

Takes 5 seconds, and your rating is how other players know which games are good.

1. On a game page, tap Invite a friend to this game
2. Share the link via WhatsApp, Instagram, or email
3. Your friend can book directly from the link

• Change city: tap Find games → Choose city
• Change language: tap Profile → Language
• Add your skill level and preferred positions to your profile so hosts know your game

If you play the same game every week, you don't have to book it every week.

1. Put some money in your Wallet
2. Open the game and turn on Auto-RSVP
3. We book your spot for each new date and take it from your wallet

Turn it off any time from the same place. If your wallet runs low we stop booking and tell you, so you are never charged for a game you didn't want.

How Auto-RSVP works

After a game you can vote for the player who deserved it.

• Voting opens after the final whistle and closes on a countdown, so vote while you remember it
• You earn Jogxz for voting, and more for winning MVP
• Jogxz are a bit of fun and recognition on your profile — they are not money and can't be cashed out

• Friends: use Invite on your profile to add someone. Your friends list lives in your profile.
• WhatsApp group: many hosts run one for their city. When there is one, the link is on the game page — that is where the last-minute "we need one more" messages happen.

• Team colours: when your host sets the teams up and turns it on, your game page shows which team you are on and what colour to wear. Check before you leave the house.
• City leaderboard: every city has one, built from games played and MVP votes. It is on your city page.

We're building a way to see what you actually did on the pitch — distance covered, how hard you worked — from the watch or phone you already wear.

It isn't available yet. When it is, it will be yours to switch on, and off, whenever you want.

1. Open the host application and fill in your information
2. Send it in
3. We email you when you're approved
4. Once approved you get your Host Dashboard

Apply to host

1. Tap Profile at the bottom of the screen
2. Tap HOST DASHBOARD

Everything lives there: Create new game, My games, Your earnings and Refund a player.

Open Host Dashboard

Set it up once and every game fills itself paid — players pay when they book, and the money lands in your account without you chasing anyone.

1. In your Host Dashboard, scroll to Getting paid
2. Tap Set up card payments and follow the steps
3. Your dashboard then shows card payments as On

From then on players pay when they book and the money goes to your bank. No invoices, no chasing.

Set up card payments

It takes a few minutes and you only do it once. Not connected yet? You can still run free games, or have players pay you directly — but then you are the one chasing everyone for it on the day.

Whatever you charge is what lands in your bank. We don't take a cut and we don't bill you monthly. Players cover a small booking fee at checkout.

Card companies charge a fee on every card payment, everywhere — that part isn't ours. What's left is what keeps JoGo.Team running.

What it costs you to host here

• ●Nothing per month — one game a year or five a week, same price
• ●Nothing out of your price — the fee sits on top and the player pays it
• ●Nothing to start — no setup fee, no card on file, no contract, no minimum
• ●Nothing to file — where sales tax applies we work it out, collect it and send it to the state

Stop chasing people for $7.00. Set your price, and players pay before they show up.

It is about a dollar on a normal game and players see it before they pay. Most would rather pay a dollar than owe you money on the day.

Shown in US dollars. Other currencies work the same way.

1. In your Host Dashboard, tap the green Create new game button
2. Fill in the form:
   • Format: 5v5, 7v7, or 11v11
   • Date & time
   • Location: the full address of the field
   • Price: a price per player — or mark the game Free
   • How players pay: online, or at the location
   • Description: anything players should know
   • Keepers play free: optional, on 11v11 games
3. Tap Save to publish it

You decide: make your game free, or charge a price to cover the field. Both work the same way.

Create a game

1. In your Host Dashboard, tap My games
2. You'll see all your games, upcoming and past
3. Tap any game to see the details and manage who's playing

My games

1. Open a game to see everyone who's confirmed
2. When the roster is full, tap Set up teams
3. Put players on Team A or Team B, and change the team names and colours
4. Message all your players from the game page

1. In your Host Dashboard, tap Your earnings
2. You'll see what each player paid and what reached you, plus what you collected on your last 4 games
3. Need to give a player their money back? Tap Refund a player

• Games that repeat: set up a game that runs every week — every Tuesday, say. Players can book several dates at once, and you can cancel a single date without touching the rest.
• Free goalkeepers (11v11): tick Keepers play free and goalkeepers book without paying. It's the hardest position to fill — this fills it.

1. In your Host Dashboard, open Player ratings
2. You'll see your score and the notes players left
3. A note you'd rather not show publicly can be hidden — your score still counts
4. Something abusive can be flagged for us to look at

Player ratings

1. Open My games in your Host Dashboard
2. Edit game details changes the time, place, price or description
3. Cancel game calls it off and tells everyone who booked

Call a game off as early as you can. Players who paid online get their money back as wallet credit, and the ones who kept the evening free deserve the warning.

• Your public page: pick a username in your dashboard and you get a page of your own games to share.
• WhatsApp group: add your group link and it shows on your game pages, per city.
• Meta Pixel: if you run your own Facebook or Instagram ads, add your pixel ID and your game pages will report back to it.

You decide how your game runs — how late a player can pull out, what happens if they don't show, and anything else you expect of them.

1. Write your rules into the game Description when you create it, so every player reads them before they book
2. In your Host Dashboard you can also save a default under Custom cancellation policy

Players are told to check your description and to message you if anything is unclear — so the clearer you write it, the fewer questions you get on the day.

We're building a way to create your games by describing them to an AI assistant instead of filling in the form. The assistant would prepare the game and you would still publish it — nothing goes live without you.

It isn't switched on yet, so there is nothing to set up in your dashboard for now.